We are Customer Experience (CX) experts working with large and small companies to help educate them about the increasing importance of creating great experiences for their customers at each touch point. Our 10-point CX checklist helps businesses quickly identify areas of weakness that may lead to loss of customers.
We also created the CX Challenge™ Video Series to give participants an opportunity to truly engage with and learn about their customers, while mastering the art and science of CX.
Strategic Brand Management
• Brand Audits and Positioning
• Gap Analysis
• Customer Personas & Experience Mapping
• Exploratory/Confirmatory Research
• Interviews, Focus Groups and Surveys/Comment Cards
• Customer Segmentation
• Website and Social Media Analysis
• Ad Campaign Creation and Management
• Website/Blog Content
• Video Creation and Marketing
• E-mail marketing
• Market Competition
• Pricing & Positioning Strategies